Dining Hours

  1. Regular Operating Hours:
    • Monday to Thursday 11:00am to 9:00pm
    • Friday & Saturday 11:00am to 10:00pm
    • Sunday 12:00pm to 8:00pm
  2. Extended or Reduced Hours:
    • The restaurant reserves the right to extend or reduce operating hours based on factors such as holidays, special events, or unforeseen circumstances. Any changes will be communicated through official channels.
  3. Reservations:
    • N/A
  4. Last Seating:
    • Communicate the last seating time for the evening. Customers arriving after this time may be accommodated based on availability.
  5. Holiday Hours:
    • Advance notice will be given for any variations in operating hours during holidays, festivals, or special occasions.
  6. Closure Days:
    • Advance notice will be given for any specific days when the restaurant is closed for maintenance, renovations, or other reasons.
  7. Events and Private Functions:
    • The restaurant may close to the public for private events. Advance notice will be given, and alternative arrangements may be suggested for regular patrons.
  8. Phone/Online Orders and Takeout:
    • “Followed by the Business Hours” online orders or takeout services are available during all operating hours.
  9. Seating Time Limit:
    • There is a time limit (2 hours maximum) for occupying a table during busy hours to accommodate other patrons.
  10. Refusal of Service: – The restaurant reserves the right to refuse service to individuals who arrive close to closing time, violate policies, or exhibit disruptive behavior.
  11. Weather-Related Closures: – In case of extreme weather conditions, the restaurant may close early or remain closed. Any changes will be communicated promptly.
  12. Changes to Operating Hours: – The restaurant reserves the right to change regular operating hours, and any modifications will be communicated through official channels.
  13. Contact Information: – (314) 200-9800

Menu Items and Prices

  1. Pricing and Taxes:
    • Prices listed on the menu are in the local currency and are inclusive or exclusive of applicable taxes and service charges. Complying with state tax percentage and any additional charges.
  2. Availability:
    • All menu items are subject to availability, and the restaurant reserves the right to change or remove items without prior notice.
  3. Allergen Information:
    • Provide information about common allergens present in the dishes. Advise customers to inform staff about any allergies or dietary restrictions before ordering.
  4. Menu Changes:
    • The restaurant reserves the right to change menu items, recipes, and prices based on seasonal availability, market conditions, or chef recommendations.
  5. Special Requests:
    • Accommodate special dietary requests whenever possible, but customers are encouraged to communicate their needs in advance.
  6. Substitutions:
    • Substitutions for menu items may be allowed based on ingredient availability. Any price adjustments will be communicated to the customer.
  7. Online Orders:
    • Prices for online orders may differ from those in the physical menu due to third-party platform charges and service fees.
  8. Discounts and Promotions:
    • Specify any discounts, promotions, or loyalty programs offered and outline the terms and conditions associated with these.
  9. Service Charge:
    • If applicable, clearly state the percentage or amount of the service charge, and communicate how it is distributed among staff.
  10. Reservation Policies: – For special menu items or large groups, the restaurant may have reservation policies, including pre-orders and deposit requirements.
  11. Refund Policy: – Refunds may be provided in the event of a genuine error or dissatisfaction with the food quality. Clearly communicate the process for handling refund requests.
  12. Changes to Terms: – The restaurant reserves the right to update these terms and conditions, and any changes will be communicated through the restaurant’s official channels.
  13. Disclaimer: – Include a general disclaimer stating that the restaurant is not liable for any adverse reactions to food or beverages consumed on the premises.

Lost Items

  1. Notification:
    • Customers who believe they have lost an item are encouraged to notify restaurant staff immediately.
  2. Search and Notification:
    • Staff will conduct a thorough search in the area where the customer was seated or within the restaurant premises to locate the lost item.
  3. Found Items:
    • If the lost item is found, the customer will be notified as soon as possible.
  4. Storage:
    • Found items will be securely stored by the restaurant for a specified period (e.g., 30 days).
  5. Identification Required:
    • Customers claiming a lost item must provide proper identification and describe the item accurately.
  6. Pickup Hours:
    • Specify designated hours during which customers can retrieve their lost items.
  7. Shipping Option:
    • If the customer is unable to pick up the item personally, the restaurant may offer a shipping option at the customer’s expense.
  8. Disposal of Unclaimed Items:
    • Unclaimed items after the specified holding period may be disposed of or donated to a charitable organization.
  9. Restaurant’s Liability:
    • The restaurant is not liable for any lost items, and customers are encouraged to keep track of their belongings during their visit.
  10. Valuables:
    • Customers are advised not to leave valuable items unattended, and the restaurant is not responsible for the loss of valuable items.
  11. Notification of Disposal:
    • Notify customers in advance, through appropriate channels, before disposing of unclaimed items.
  12. Exceptions:
    • If the lost item is found, the customer will be notified as soon as possible.

Behavioural Expectations

  1. Respect for Cultural Sensitivities:
    • Show respect for Indian culture and traditions, understanding that the restaurant aims to provide an authentic experience.
  2. Spice Level Preferences:
    • Please communicate for spice level preferences when ordering to ensure the dish meets individual taste preferences.
  3. Sharing Tables:
    • Be open to sharing tables during peak hours, especially in busy and crowded settings.
  4. Understanding of Indian Cuisine:
    • If unfamiliar with Indian cuisine, feel free to ask the staff for recommendations or explanations of dishes.
  5. Use of Hands for Eating:
    • Embrace the cultural practice of eating certain dishes with hands, if comfortable, but also use utensils provided if preferred.
  6. Respect for Staff:
    • Treat restaurant staff with politeness and patience, understanding the cultural nuances in communication.
  7. Food Wastage:
    • Order judiciously to minimize food wastage and respect the effort that goes into preparing each dish.
  8. Timely Arrival for Reservations:
    • Arrive on time for reservations to ensure a smooth dining experience, especially during busy hours.
  9. Feedback on Spice Levels:
    • Provide feedback on spice levels after the meal, helping the restaurant tailor future dishes to individual preferences.
  10. Appreciation for Flavors:
    • Appreciate the diverse flavors of Indian cuisine and be open to trying new and authentic dishes.
  11. Observance of Festivals:
    • Respect any cultural or religious festivals that the restaurant may observe, which might influence the menu or service.
  12. Understanding of Service Style:
    • Be aware of the serving style, which may include family-style dining or sharing dishes with the table.
  13. Tipping Practices:
    • Understand tipping practices in the local context and express appreciation for good service.

By following these expectations, customers contribute to a positive and culturally enriching dining experience in an Indian restaurant. Additionally, being open to embracing the unique aspects of Indian cuisine enhances the overall enjoyment of the meal.

Events and Catering

  1. Booking and Confirmation:
    • Please call for booking events or catering services.
    • Deposit/Advance payment required to confirm the booking.
    • Have to have deadline for confirmation and payment.
  2. Cancellation Policy:
    • Have to call or SMS 24 hours before the event date to get refund of the deposits.
    • No cancellations and associated fees.
  3. Menu Selection and Customization:
    • Not only following menus options to order but also taking customization orders.
  4. Guest Count:
    • Minimum and maximum guest counts for catering services is required.
    • Update the guest count closer to the event date is required.
  5. Pricing and Payment:
    • Please contact for pricing structure for catering services.
    • Payment is due before complete the delivery and we accept all major credit/debit card along with cash.
  6. Service Staff and Setup:
    • Communicate with store for service staff and setup. These services are not included in the catering package.
    • Communicate with store for extra staff or special setup requirements.
  7. Venue Requirements:
    • Only inside the Missouri State.
  8. Event Duration:
    • Pre-discussion required allotting time for the event, including setup and breakdown periods.
  9. Decorations and Entertainment:
    • N/A
  10. Liability:
    • “NY’S DESI KITCHEN” Restaurant is not liable for any loss, damage, or injury during the event.
  11. Final Details Meeting:
    • Required to schedule a final details meeting to go over the event specifics and address any last-minute changes.
  12. Force Majeure:
    • “NY’S DESI KITCHEN” Restaurant is not liable in case of unforeseen events or circumstances beyond control.
  13. Vendor Coordination:
    • Bringing in an external vendor is not allowing.
  14. Compliance with Laws:
    • It is customers’ responsibility to ensure that the event complies with local laws and regulations. “NY’S DESI KITCHEN” Restaurant is not liable.

Payment Terms

We accepted payment methods (cash, cards, online payments) and any additional charges or gratuities.

Food Allergies and Dietary Restrictions:
Advise customers to inform the staff about any food allergies or dietary restrictions to ensure their safety and accommodate their needs.

Dress Code

We appreciate our patrons maintaining a smart-casual dress code when dining with us. While we encourage you to feel comfortable, we kindly request refraining from overly casual attire such as beachwear, flip-flops, or gym wear. We believe this contributes to a pleasant dining experience for all our guests. Thank you for your understanding and cooperation.

Responsible Service of Alcohol

We are not serving and not allowing to alcohol inside the store for customers.

Liability

“NY’S DESI KITCHEN” Restaurant is not liable for any loss, damage, or injury during the any event and also not liable in case of unforeseen events or circumstances beyond control.